Effective Date: January 1, 2026
Fairfax Plumbing Pro has been serving homeowners and businesses in Fairfax, Virginia since 2003. When you call us, book a service, or browse our website, you share information with us. This Privacy Policy explains what we collect, why we collect it, and how we protect it. We keep it simple because we want you to feel confident every time you reach out to our team.
Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, service address, and details about your plumbing issue when you call, fill out a form, or request a quote.
We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, pages you view, and the time you spend on our site. We use this to keep our website running smoothly and to improve your experience.
How We Use Information
We use your information to schedule appointments, send a technician to your address, provide an estimate, complete the work, and follow up on the service you received. We also use it to answer your questions and to send you updates about your appointment.
With your permission, we may send you occasional reminders, maintenance tips, or special offers. You can opt out of these messages at any time by replying STOP to a text or using the unsubscribe link in an email.
Cookies and Tracking
Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help the site remember your preferences and understand how you move through our pages.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well, but you can still call us at +15714277519 to get help.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to see how visitors use our website. These tools collect information like your IP address, pages visited, and time on site. This helps us understand what is working and what we can improve.
We may also use third-party services for scheduling, customer reviews, and payment processing. These providers have their own privacy policies, and we encourage you to review them. We only share the information needed for them to perform their service.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted partners who help us run our business, such as scheduling software providers, payment processors, and analytics companies. These partners are required to keep your information confidential.
We may also disclose your information if the law requires it, to protect our rights or safety, or in connection with a merger or sale of our business. In those cases, we will take steps to protect your privacy.
Data Retention
We keep your personal information for as long as we need it to provide services, meet legal and accounting requirements, and resolve any issues. When we no longer need it, we securely delete or anonymize it.
If you ask us to delete your information, we will do so unless we are required by law to keep it. We will let you know if we cannot fulfill your request and explain why.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to only those who need it to do their jobs.
No method of transmission over the internet is 100% secure, but we work hard to keep your data safe. If you have concerns, please contact us using the details below.
User Rights
You have the right to access, correct, or delete the personal information we hold about you. You can also ask us to stop sending you marketing messages at any time.
To exercise any of these rights, contact us by phone at +15714277519 or by email. We will respond within a reasonable timeframe and help you with your request.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can delete it.
If we learn that we have collected information from a child under 13 without parental consent, we will take steps to remove it as quickly as possible.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on our website and update the effective date at the top of the page.
We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.
Contact Information
If you have questions about this Privacy Policy or how we handle your information, we are here to help. Call us at +15714277519 or send us a message through our website.
You can also write to us at Fairfax Plumbing Pro, Fairfax, Virginia. We will get back to you as soon as we can.
Privacy Contact
Phone: +15714277519
Address: Fairfax, Virginia